2022-10-032022-05-012022-10-032022-10-03http://localhost:8080/handle/prefix/3876The company Sabor de Família São João, is a franchise of the Sabor de Família brand, current with the sale of meals in frozen lunchboxes and a small emporium outside the franchise, does not have customer service in the physical store, only a physical sales and delivery, it has a wide portfolio and has good regional acceptance. The frozen food market has grown a lot, becoming a major business for those who want to invest in this branch. Currently, most people work outside the home, which leads them to seek the practicality of modern life. The same goes for those who live alone and prefer frozen foods for their convenience. Therefore, the market frozen foods has grown a lot, becoming a big business in Brazil and abroad. world.Acesso Abertonormas da cltfluxogramaCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAORelatório de Pesquisa