A tecnologia no setor público

Abstract

This work aims to show the various tools available that can facilitate the work of public administration, showing that all this tooling forms a set of people, processes and products that can be translated in an efficient IT management, IT resources in public management caused profound sector changes. The global economy has changed, also changing the vision and way of work in the public sector, forcing organizations to look for new models of efficiency to provide quality services and maintain the transparency of decisions and public acts. The legislations made the services and operations subordinated to the new technologies, combining the service with a technological environment based on the use of networks, systems, equipment and high technology that led public management to use these resources to provide services with better levels of quality. It is quality expected by the taxpayer only becomes possible when there is investments in technology, innovation and intelligence embedded in the value of services offered.