Administração 2019.2
Permanent URI for this collectionhttp://192.168.2.158:4000/handle/prefix/1085
Projetos Integrados da Escola de Negócios Presencial realizados pelos estudantes em cada módulo.
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Projetos Integrados da Escola de Negócios Presencial realizados pelos estudantes em cada módulo.
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Item Artigos científicos em CRM(Fundação de Ensino Octávio Bastos, 2019-11-30) SIMPLICIO, Beatriz; DEARO, Francisca Helen Fontes; SOARES, Joyce Pires; TALAMONI, Larissa Aparecida; BATISTA, Dirceu FernandesThe CRM - Customer Relationship Management is a tool capable of sustaining customer loyalty, transmitting it as a new market vision, highlighting its differentiation through the relationship with its customers. This study aimed to understand the management of the relationship with the customer, and with specific objectives to demonstrate the result of the application of CRM in the organization. Analyzing all the data obtained, it is concluded that customer relationship management contributes as a dominant factor for the organization to have a competitive advantage in the market where it has achieved a significant result in its sales and improvement in the customer satisfaction index.Item ARTIGOS CIENTÍFICOS TECNOLOGIA EM CRM(FUNDAÇÃO DE ENSINO OCTAVIO DA SILVA BASTOS, 2019-11-01) SIMPLICIO, Beatriz; DEARO, Francisca Helen Fontes; SOARES, Pires Joyce; TALAMONI, Aparecida Larissa; BATISTA, Dirceu FernandesCRM - Customer Relationship Management is a tool capable of sustaining customer loyalty, transmitting it as a new market vision, highlighting its differentiation through the relationship with its customers. This study aimed to understand customer relationship management, and with specific objectives to demonstrate the result of CRM application in the organization. Analyzing all the data obtained, it is concluded that customer relationship management contributes as a dominant factor for the organization to have a competitive advantage in the market where it achieved a significant result in its sales and improvement in the customer satisfaction index.Item Avaliação de desempenho e o impacto da tecnologia(Fundação de Ensino Octávio Bastos, 2019-11-30) ALMEIDA, Cesar; SALES, Graziela; FARIA, Jeferson; PAIVA, Larissa; TRIONI, NatáliaThe purpose of this article is to approach the area of People Management and its evolution over the last decades. It also discusses performance evaluation and the influence of technology, or lack thereof, in this area.Item AVALIAÇÃO DE DESEMPENHO E O IMPACTO DA TECNOLOGIA(FUNDAÇÃO DE ENSINO OCTAVIO DA SILVA BASTOS, 2019-11-01) ALMEIDA, Cesar; SALES, Graziela; FARIA, Jeferson; PAIVA, Larissa; TRIONI, NataliaThe purpose of this article is to approach the area of People Management and its evolution over the last decades. The same also discusses performance evaluation and the influence of technology, or lack thereof, in this area.Item AVALIAÇÃO DE EMPRESA RAIA DROGASIL S.A(Centro Universitário da Fundação de Ensino Octávio Bastos, 2019-06-01) MONTANHEIRO, Paulo Cesar; PANCINE, Luiz Fernando; SANTOS, Mariangela Martimbianco; FORTES, Antonio Donizeti; SILVA JUNIOR, João Carlos da; SEIXAS, João Otávio; MENDES, Lucas Gesk; BARBIERO, Paula CristinaThe company Raia Drogasil was created in 2011 by the merger of two of the largest pharmaceutical retail companies in Brazil, Droga Raia and Drogasil, becoming Raia Drogasil S.A. The merger of the two retailers took place for the purpose of entering the market in other Brazilian territories, since Drogasil was centered in the southeast to the center-west of Brazil, and Droga Raia in the northeast. With the merger of the two retailers, Raia Drogasil S.A expanded into 17 Brazilian statesItem CENÁRIO ATUAL DE RECURSOS HUMANOS - DIAGNÓSTICO, SOLUÇÕES E TENDÊNCIAS PARA O RH DO FUTURO EMPRESA: DROGA RAIA(FUNDAÇÃO DE ENSINO OCTAVIO DA SILVA BASTOS, 2019-11-01) CASTILLO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, Danielle Rodrigues; AGNES, Caio; MORAS, Daiana; ALVES, João Paulo; BERTOLIN, Luis Gustavo; BELCHIOR, Sandro Isaac MarussoTo carry out our work, we studied 5 subjects, each of which addresses a plot, but the union of all of them forms the complexity necessary to develop this project. The first subject we will work on is the Performance Evaluation, where we study the part of how the employee is evaluated, how he evaluates himself and the importance of carrying out this analysis. The employee as a key part of the organization needs to be evaluated, and constantly measured as are the results, the development, and the need for improvement, both of the leaders and their subordinates, it is extremely important to be carrying out constant evaluations in short cycles to obtain better results. .Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro(Fundação de Ensino Octávio Bastos, 2019-11-30) CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, Danielle; Espósito, Franciele Fonseca; SANTOS, Ricardo Ferreira; Paina, Sara Carvalho; PALMA, Tainá NassarEach unit of study has an individual objective, which interconnect, so that in the end we reach a general objective.Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro(Fundação de Ensino Octávio Bastos, 2019-11-30) HONORATO, Arnaldo Otorino S.; OLIVEIRA, Caroline Cristina de; SANTOS, Guilherme Fonseca C. dos; LÚCIO, Jaqueline Guerra; GOMES, Lais Bedin; CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, DanielleThe project described here was prepared by the group and with the aim of observing the scenarios of the People Management area of the company Copperfio, in order to understand the company's routines and practices. The active company works with the field of manufacturing and selling electrical conductors and providing industrialization services to third parties.Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro(Fundação de Ensino Octávio Bastos, 2019-11-30) ASSIS, Leonardo Augusto Moreira; OLIVEIRA, Luís Felipe Miguel; TAVARES, Ricardo Ribeiro; CARVALHO FILHO, Robson; CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, DanielleThis project consists of uniting knowledge from five study units with a common objective, which is a general analysis of human resources, thus carrying out the entire procedural cycle of this department, which is of fundamental importance for the development of an organization and its stakeholders.Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro(Fundação de Ensino Octávio Bastos, 2019-11-30) SANTOS JUNIOR, Jose Alcides dos; STREMEL, Luís Fernando Pacífico; OLIVEIRA, Lucas da Silva Benevides de; CABRAL, Maria Graziela Rodrigues; CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, DanielleToday it is one of the biggest companies to work for and with the greatest competition among professionals due to its excellent support and success story. In this way, we interconnect the objective of each unit and reach a general objective, bringing all the necessary information for the better development of our work.Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro(Fundação de Ensino Octávio Bastos, 2019-11-30) TOESCA, Alessandra Ribeiro; MASIREVIC, Ianka Lima; CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, DanielleEach unit of study has an individual objective, which interconnect, so that in the end we reach a general objective.Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro(Fundação de Ensino Octávio Bastos, 2019-11-30) JORGE, Douglas Donizeti; MIRANDA, José Abilio; STELA, Josimar Ferreira; SOUZA, Larissa Cristina de; CORREA, Lucca Avesani; CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, DanielleThis integrated project aims to present the current situation of human resources, carry out a diagnosis and present solutions for future market issues. The information is based on surveys of the chosen organization's internal and external environment and also on current labor issues.Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro(Centro Universitário da Fundação de Ensino Octávio Bastos, 2019-11-30) BATISTA, Ester Carolina; NUNES, Joyce Guimarães de Castro; VASCONCELLOS, Marcelo Augusto de; LEITE, Patrícia Gabrieli; SANTOS, Tiago Pereira; CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, DanielleThe study units are integrated with each other, each with its own particularity and were extremely important for the realization and conclusion of the interdisciplinary project.Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro(Fundação de Ensino Octávio Bastos, 2019-11-30) AMÂNCIO, Ana Carolina Braga; HONORATO, Andressa; TOSSINI, Brenda; FREITAS, Luis Gustavo; SILVA, Rafael Borges da; CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, DanielleEach unit of study has an individual objective, which interconnect, so that in the end we reach a general objective.Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro(Fundação de Ensino Octávio Bastos, 2019-11-30) MENDES, Carine; TONON, Felipe; CARDOSO, Gabrielle da Silva; SOUZA, Livia Maria Lourenço de; LAUDELINO, Matheus Lucas; RIBEIRO, Rafaela; CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, DanielleThe interdisciplinary project aims to analyze the human resources scenario of a company. For the development of this project, we chose the beverage company Cardoso & Maria Comercio de Bebidas LTDA, and by analyzing its entire staff and actions aimed at the human resources department, proposing improvements and restructuring actions.Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro - Empresa Droga Raia(Fundação de Ensino Octávio Bastos, 2019-11-30) AGNES, Caio; MORAS, Daiana; ALVES, João Paulo; BERTOLIN, Luis Gustavo; BELCHIOR, Sandro Isaac Marusso; CASTILLO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, DanielleTo carry out our work, we studied 5 subjects, each of which addresses a plot, but the union of all forms the necessary complexity to develop this project.Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro - Nestlé(Fundação de Ensino Octávio Bastos, 2019-11-30) REZENDE, Adriano de Oliveira; GUIMARÃES, Aline da Silva; RIBEIRO, Jéssica Helena; OLIVEIRA, Lucimara Franco de; CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, DanielleIn this project, topics studied in the classroom will be addressed in order to put into practice the content absorbed. Nestlé, a multinational company, was chosen for the development of research. During the course of the work, topics such as: Forms of hiring employees, salaries, training, feedback, and also labor calculations will be addressed.Item Cenário Atual de Recursos Humanos: diagnóstico, soluções e tendências para o RH do futuro - Sebrae(Fundação de Ensino Octávio Bastos, 2019-11-30) JULIO, Anderson de Almeida; DIAS, Bhrayann da Silva; RODRIGUES, Matheus Celestino; PEREIRA, Marcela Alves; CAVALARI, Otávio Henrique Miguel; MORGADO, Oscar dos Santos Marcelino; CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, DanielleThe company chosen to carry out this project is SEBRAE, in this work the development of the disciplines learned this semester will be presented, where we see the subject Leadership and coaching that training was learned, how to relate to people, among other issues, this base was used in this project so that we can carry it out.Item CENÁRIO ATUAL DO RECURSOS HUMANOS DIAGNÓSTICO E SOLUÇÕES TENDÊNCIAS PARA O RH DO FUTURO(FUNDAÇÃO DE ENSINO OCTAVIO DA SILVA BASTOS, 2019-11-01) CASTILHO, Karina Strobel; CARIOCA, José Márcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, Danielle; ESPÓSITO, Franciele Fonseca; SANTOS, Ricardo Ferreira dos; PAINA, Sara Carvalho; PALMA, Tainá NassarThe study units that we worked on were: Performance Evaluation that has as an individual objective, the performance of people, agreements drawn between employee and employer about their performance within the company, about the points to be improve individually, their self-assessment or their assessment as a manager of people; Selection and Retention of Talents, also has as individual objective work the entire process, both conceptual and practical, of recruitment and selection, and it is I need to have tools and structure to make a good process from start to finish, the beginning of this process is the curriculum, which is an extremely important and our first impression for the company, and from there, internally at organization the planning of recruitment and selection (opening of the vacancy, the objective of the profile, complements, etc.), the forms of recruitment (Internal or external), selection of personnel, interviewing and retaining talent, it is also important to analyze the staff rotation within the organization. Positions, Salaries and Career Plan, which has as a goal, how to create, lead and direct your business plan in the right direction. career, relationship, about position and salaries. Administration of Personnel and Obligations workers, was approached, the hiring process, (the job descriptions, documentation, exams, types of contracts, among others.), labor calculations (INSS, IRRF, additional, among others), and finally Training and Development, which has as an objective to train and develop people, the way it should be done, what return that organizations have, to what extent can I invest in training, and finally how to apply, and create a training. Each unit of study has an individual objective, which are interconnected, so that in the end we reach a goal in general.Item CENÁRIO ATUAL DO RECURSOS HUMANOS DIAGNÓSTICO E SOLUÇÕES TENDÊNCIAS PARA O RH DO FUTURO(FUNDAÇÃO DE ENSINO OCTAVIO DA SILVA BASTOS, 2019-11-01) CASTILHO, Karina Strobel; CARIOCA, José Marcio; DOVAL, Danilo Morais; MARDONADO, Erick Jacoboski; RODRIGUES, Danielle; SANTOS JUNIOR, Jose Alcides dos; STREMEL, Luís Fernando Pacífico; OLIVEIRA, Lucas da Silva Benevides de; CABRAL, Maria Graziela RodriguesThe study units worked on this semester were Assessment of Performance, Selection and Retention of Talents, Positions, Salaries and Career Plan, Administration of Personnel and Labor Obligations, and Training and Development. All subjects were important for the development of the project, with based on the explanations of the teachers and the themes of each subject we were able to obtain various information from the Google company, theme of our project. For example the charges and salaries of the company is basically elaborated through annual surveys and percentages, with no job mapping, as it is a high standard company, using nomenclature and definition, but teamwork and leadership, being able to be this is one of its weaknesses, the candidate selection process is extremely rigid and high standard of professionals, having a high standard of training and support to its employees, using the Assessment and Performance tool for better vision of your employees and company, having the use of feedbacks.