Browsing by Author "ZANETTI, Mariana Ferreira"

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    NUTS AD
    (Centro Universitário da Fundação de Ensino Octávio Bastos, 2022-12-15) MARCIANO, Andreza Araia; RANGEL, Daniele Tonon; CAVALARI, Larissa Canela; ZANETTI, Mariana Ferreira; OLIVEIRA, Adriano dos Santos; CAMARGO, Ana Paula Rosa da S.
    It's a vegetable drink made up of almonds and oats with a nice vanilla flavor! It is a functional food being a source of vitamins and fiber. It is known that with aging it is the appearance of certain diseases is inevitable, and the search for quality of life in a healthy diet is essential.
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    Procedimento Operacional Padrão (POP): atendimento ao cliente
    (Centro Universitário da Fundação de Ensino Octávio Bastos, 2021-11-30) MARCIANO, Andreza Araia; RANGEL, Daniele Tonon; MAIOLINE, Isabelle Crupovic; CAVALARI, Larissa Canela; FERREIRA, Márcia Estevão; ZANETTI, Mariana Ferreira; OLIVEIRA, Adriano dos Santos; ISAAC, Gustavo Elias Arten; CONCEIÇÃO, Rogério Arcuri; SANTOS, Odair José dos
    We can define SOP as essential for carrying out a satisfactory job. Starting with the good reception and good service, the correct registration of the patient until the final moment of delivery of the results. Being able to separate the processes to be followed in the following way: - Receive and assist the patient in the most respectful way possible; - Request the necessary documentation and register correctly; - Always pay attention to the quality of the collection and identification of the tubes. So that, when forwarding for analysis, the sample is in perfect condition. - At the end of the process, when delivering the results to the patient, always clarify any doubts that may exist. The diagnosis will be given by the doctor, based on the results of a well-done collection and analysis.
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    Procedimentos Operacionais Padrão Direcionado ao Atendimento ao Cliente: Controle Interno e Externo de Qualidade
    (Centro Universitário da Fundação de Ensino Octávio Bastos, 2021-11-30) MARCIANO, Andreza Araia; RANGEL, Daniele Tonon; MALOLINE, Isabelle Crupovici; CAVALARI, Leticia Canela; FERREIRA, Márcia Estevão; ZANETTI, Mariana Ferreira; OLIVEIRA, Adriano dos Santos; ISAAC, Gustavo Elias Arten; CONCEIÇÃO, Rogério Arcuri; SANTOS, Odair José dos
    The objective of the standard operating procedure (SOP) is to have a standardization of customer service, in order to reduce possible errors. Having a script to follow.